The responsible party for the collection, processing and use of your personal data within the meaning of the DSGVO is

Hisar Europe Travel GmbH

Venloer Str. 379-381

50825 Cologne Germany

info@hisareurope.de

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either in whole or for individual measures, you may address your objection to the above-mentioned responsible office.

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2. General use of the website

2.1

Access data

We collect information about you when you use this website. We automatically collect information about your usage patterns and interaction with us and record data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes the name and URL of the retrieved file, date and time of retrieval, amount of data transferred, notification of successful retrieval (HTTP response code), browser type and version, operating system, referrer URL (i.e. the previously visited page), IP address and the requesting provider.

We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluation for the purpose of operating, securing and optimizing our online offering, also for anonymous recording of the number of visitors to our website (traffic) as well as the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and fix errors, and improve our services. We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or the provision of services or the billing of a service, e.g. when you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if they are no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website. In addition, as part of your account, we store the date of your last visit (e.g., when registering, logging in, clicking links, etc.).

2.2

E-mail contact

If you contact us (e.g. via contact form or e-mail), we store your data for processing the request and in case follow-up questions arise. We only store and use other personal data if you consent to this or if this is legally permissible without special consent.

2.3

Legal basis and storage period

The legal basis for data processing in accordance with the above paragraphs is Art. 6 para. 1 letter f) DSGVO. Our interests in data processing are, in particular, to ensure the operation and security of the website, to study the way visitors use the website, and to facilitate the use of the website.

Unless specifically stated, we store personal data only for as long as necessary to fulfill the purposes pursued.

Under applicable laws, you have various rights regarding your personal data. If you wish to have your claims processed, please send your complaint by e-mail or by mail with a clear identification of yourself to the address mentioned in point 1.

Below you will find an overview of your rights.

You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to obtain free information about the personal data stored about you, together with a copy of this data. Furthermore, there is a right to the following information:

1. the purposes of processing;
2. the categories of personal data that are processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data is not collected from you, all available information about the origin of the data;
8. the existence of automated decision-making including profiling pursuant to Article 22(1) and (4) of the GDPR and at least in these cases meaningful information about the logic involved and the scope and intended effects of such processing for you.

If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Article 46 GDPR in connection with the transfer.

3.2 Right to rectification

You have the right to request that we correct any inaccurate personal data concerning you without undue delay. Taking into account the purposes of the you have the right to request the completion of incomplete personal data also by means of a supplementary declaration to require.

3.3 Right to erasure (right to be forgotten)

You have the right to request that we delete personal data concerning you without undue delay and we are obliged to delete personal data without undue delay if one of the following reasons applies:

1. Personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You withdraw your consent on which the processing is based pursuant to Article 6(1) DSGVO(a) or Article 9(2)(a) DSGVO and there is no other legal basis for the processing.
3. You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
4. The personal data have been processed unlawfully.
5. The deletion of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
6. Personal data has been collected in relation to information society services offered in accordance with Article 8(1) DSGVO.

If we have made the personal data public and we are obliged to erase it pursuant to this, we shall take reasonable measures, including technical measures, taking into account the available technology and the cost of implementation, to inform data controllers that process the personal data that you have requested erasure of all links to or copies or replications of such personal data.

3.4 Right to restriction of processing

You have the right to request us to restrict processing if one of the following conditions is met:

1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
2. the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
3. we no longer need the personal data for the purposes of processing, but you need the data for the assertion, exercise or defense of legal claims, or
4. You have objected to the processing pursuant to Article 21(1) DSGVO as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.

3.5 Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that

1. the processing is based on consent pursuant to Article 6(1)(a) DSGVO or Article 9(2)(a) DSGVO or on a contract pursuant to Article 6(1)(b) DSGVO and
2. the processing is carried out by means of automated procedures.

When exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that personal data be transferred directly from us to another controller, insofar as this is technically feasible.

3.6 Right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) DSGVO; this also applies to profiling based on these provisions. We no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

If we process personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing.

You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.

3.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing including profiling which produces legal effects concerning you or similarly significantly affects you.

3.8 Right to revoke consent under data protection law

You have the right to revoke consent to the processing of personal data at any time.

3.9 Right to complain to a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, you consider that the processing of personal data concerning you is unlawful.

4 Data security

We make maximum efforts to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personalized data is transmitted encrypted with us. This applies to your orders and also to the customer login. We use the coding system SSL (Secure Socket Layer), and we also recommend that data transmission on the Internet (for example, when communicating by e-mail) may have security gaps. Complete protection of the data against access by third parties is not possible.

To protect your data, we maintain technical and organizational security measures, which we constantly adapt to the state of the art.

We also do not guarantee how our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

5. Automated decision making

Automated decision-making based on the personal data collected does not take place.

6. Transfer of data to third parties, no data transfer to non-EU countries

In principle, we only use your personal data within our company.

If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.

In the event that we outsource certain parts of data processing (commissioned processing), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

Data transfer to entities or persons outside the EU does not take place and is not planned.

7. online dispute resolution

The EU Commission has set up an Internet platform for the online settlement of disputes (ODR platform) between entrepreneurs and consumers. The OS platform can be reached at http://ec.europa.eu/consumers/odr/.