An Umrah Journey that will penetrate your heart

Yes, both the manual and the prayers in PDF format are sent to you before the journey.

Autumn and winter months are more comfortable in terms of both climate and density. However, every season has its own blessings.

Yes, we do. As Hisar Europe, we make special planning for families. We provide suitable accommodation and guidance for children.

Hajj. Since Umrah is a naflil worship, it does not affect your Hajj obligation.

If you are flying directly to Jeddah from Germany or anywhere in Europe, you should wear your ihram at home if possible, if not at the airport you are flying from, as the border of the miqaat will be crossed in the air. However, for our groups travelling via Madinah al-Munawwara, ihram is worn just before crossing from the hotel to Makkah.

Umrah can be performed for most of the year except for the Hajj periods. We can plan your Umrah visit during the periods when the Saudi Arabian Consulate issues visas.

Yes. As Hisar Europe, we organise information seminars all over Europe, providing both financial and moral preparation. We start our seminars with online seminars one month before the flight and organise face-to-face seminars 1-2 weeks before the flight. These seminars are very productive for our participants.

Within the framework of the rules set by airline companies, each passenger has the right to bring 5 litres of Zamzam. It is not included in the weight allowance on the plane. As Hisar Europe, we offer 5 litres of Zamzam as a gift to our Umrahis. Zamzam is given at Jeddah or Medina-i Munawwere Airport at the airport you fly back to. You do not need to take Zamzam with you in advance.

You can buy your dates from the date orchard in Medina-i Munawwere. A visit to the date orchard is included in our programme. General information about dates is given here. You need to determine the amount of dates according to your aircraft weight allowance. There is no possibility of cargo to Europe due to customs rules.

We offer the following services within the scope of the Umrah tour you receive with Hisar Europe:

• Information seminar before Umrah
• Souvenirs
• Air ticket (departing from Europe)
• Hotel accommodation (in Medina and Mecca)
• Breakfast and dinnerBreakfast and dinner
• Frequency Headset Device (for comfortable listening to the guide remotely or in a crowd)
• All transfers
• Experienced guidance and counselling services
• 3rd and 4th Umrah Organisations (Transfer and guidance fees for Umrahs from Hudeybiye and Jirane in 15-day programmes. 3rd Umrahs free of charge in 10-day tours)
• Airport welcome and farewell

For arrivals with domestic connections (e.g. from another EU country), accommodation support for layovers exceeding 12 hours

Since Arabia is a hot country, cotton, simple, loose and comfortable summer clothes should be preferred. As the weather can be cool in Medina, we recommend that you also have a thin cardigan.

Refugee and Chinese and East Turkestan passports are not granted visa. For other country passports, consular regulations change from time to time, so if you inform us about your special situation, we will help you in detail.

Yes! As Hisar Europe, we organise special Umrah programmes for boutique or corporate groups in line with the date and content you request.

Yes, in addition to our professional team in all European Countries, our field team specialised in welcoming, hotel coordination, guidance and guidance in Saudi Arabia also serves.

As long as there is a physician's approval, people with such health conditions can participate in Umrah. However, they must be accompanied by an accompanying person. There are health centres in Saudi Arabia that provide services for pilgrims and umrah pilgrims and most services are free of charge.

Due to the practices in Saudi Arabia, it is difficult to allocate official female staff. However, as Hisar Europe, our female participants are supported by the spouses of our team members.

Not all brands of medicines may be available in Saudi Arabia. Therefore, it is very important to take enough medication for the duration of your trip. However, if necessary, equivalent medicines can be obtained from pharmacies.

Yes, just like adults, babies require a separate passport and visa.

Your passport must be valid for at least 6 months from your Umrah return date.

No. For security reasons, Saudi Arabia has banned visiting Umrah by road. Umrah is performed only by air.

Although it varies according to airline companies, generally:

• Cargo baggage allowance: Usually 30kg
• Hand baggage allowance: 8kg.

Yes, you can use your mobile phone. However, you should be respectful and careful, especially in holy places such as Masjid al-Haram and Masjid al-Nabawi. It is recommended to have an internet connection to benefit from navigation, prayer applications and guidance services. As Hisar Europe, we also provide guidance on SIM card and internet access.

It is a good idea to carry some Saudi Riyals (SAR) with you for personal expenses, souvenirs, extra needs. Credit cards are also valid in many places. However, for currency exchange, local exchange offices should be preferred instead of airports.

Yes, we help our participants who want to perform nafil sacrifice during Umrah through the official slaughterhouses in Saudi Arabia. If you wish, you can book the sacrifice organisation in advance.

Yes. Hisar Europe guides provide both verbal and one-to-one guidance so that you can perform your tawaaf and say prayers correctly. The first Umrah tawaaf is always performed in the company of our group guide.

Yes, you will be met by our team both at the exit from the airport in Germany and upon arrival in Saudi Arabia. Hisar Europe is with you at every stage of the journey.